Frequently Asked Questions

Please get in touch if your question isn’t here

Please check your email for correspondence on your order progress. Once we’ve passed your order on to Amazon shipping, they will send you a tracking number. You can then track your order on the Amazon shipping page.

You can get free UK delivery on orders over £39. Next day delivery is available for £4.95, but you must order before midday to be able to choose this service. Standard delivery (2-3 days) is available for £2.95 on orders under £39.
Our standard delivery usually takes 2-3 days, but usually gets to you in 2. Next working day delivery is available if you order before midday. Orders over the weekend should arrive on the following Tuesday.
Yes, if you order before midday there will be an option to select next working day delivery. We aren’t currently able to offer next working day delivery on orders placed after midday.
Yes, we currently deliver to the UK & Ireland.

We only deliver to the United Kingdom. 

Yes, this can be done by selecting a different shipping address.

Yes, we offer a 14-night sleep trial on all our pillows. If you are not completely satisfied you can return the item by following our returns procedure

We never resell a product that has been sent to a customer, opened or not. Please follow the usual returns procedure even if the item hasn’t been opened or used.
Yes, the payment will automatically be transferred back to the card you purchased the pillow with. PayPal refunds will be processed likewise.
Refunds can vary depending on your bank but it should take between 5-10 working days.

You can always call us on 0207 123 6629 and somebody will be happy to help.

We are a young company, and have been trading since mid-2018.
No, at this time we’re exclusively an online business. Some of our products are stocked by well-known retailers, including John Lewis, Dreams and Fenwick.
Yes we are based in central London.
No problem, if you don’t want to be contacted by us then please leave all checkboxes at checkout empty this will ensure you don’t sign up to our newsletters or marketing activity. If you have signed up by mistake or you have decided you no longer wish to receive updates from us then you can email us at dataprotection@kallysleep.co.uk and we will update our information.
Great news! We love to hear feedback from our customers and to make it easy for you we have partnered up with Feefo. This allows genuine, verified reviews that customers can leave based on their experiences using the product and the service provided. You should receive a Feefo feedback request 7 days after you’ve placed your order.
The Kally Pillow has been designed in conjunction with leading chiropractors and sleep doctors to bring you a pillow which not only enhances and enriches your sleep, but has been proven to reduce aches and pains (associated with poor sleep posture and stress) by providing crucial support for your neck, back, hips and stomach relieving pressure on these sensitive areas, helping you sleep better and deeper for longer.

On the Cart page, there is a box called Coupon code at the bottom of the page on mobile OR in the bottom right on desktop. Simply add your valid code and click “Apply”. Please note that most voucher codes cannot be applied to products which are on sale.