Common Sleep FAQ's Answered for Better Rest
These sleep FAQs answer common questions about orders, delivery, returns and product support. They are designed to make key information quick to find.
Where is my order?
Please check your email for correspondence on your order progress. Once we’ve passed your order on to Amazon shipping, they will send you a tracking number. You can then track your order on the Evri shipping page.
How do you charge for delivery?
You can get free UK delivery on orders over £29. Standard delivery (2-3 days) is available for £2.95 on orders under £29. This is subject to promotional days.
How long will it take to get my order?
Our standard delivery usually takes 2-3 days, but it often gets to you in 2. Next working day delivery is available if you order before midday. Orders over the weekend should arrive on the following Tuesday.
Do you offer next day delivery?
We currently offer 48 hour delivery on all orders placed before midday. We do not have next day delivery options available at this time.
Do you deliver to Ireland?
Unfortunately, we are not currently able to ship to Ireland.
Do you deliver internationally?
We only deliver to the United Kingdom. These faqs are intended to make our delivery policy clear and easy to follow.
Can I send items to somebody else as a gift?
Yes, this can be done by selecting a different shipping address. It is a simple option during checkout.
Can I return the pillow if I’m not satisfied?
Yes, we offer a 14-night sleep trial on all our pillows. If you are not completely satisfied you can return the item by following our returns procedure.
Will my refund go back on the card I purchased with.
Yes, the payment will automatically be transferred back to the card you purchased the pillow with. PayPal refunds will be processed likewise.
How long will my refund take?
Refunds can vary depending on your bank but it should take between 5-10 working days. These sleep FAQs cover the usual timing.
How long have you been trading for?
We are a young company, and have been trading since May 2018.
How do I return an unopened item?
We never resell a product that has been sent to a customer, opened or not. Please follow the usual returns procedure even if the item hasn’t been opened or used.
Do you have a physical store?
No, at this time we’re exclusively an online business. Some of our products are stocked by well-known retailers, including John Lewis, Dreams and Fenwick.
Are you based in the UK?
Yes we are based in central London. Our sleep FAQs also explain how we operate as an online business.
I don’t want any marketing emails, how do I ensure this won’t happen?
No problem, if you don’t want to be contacted by us then please leave all checkboxes at checkout empty. This will ensure you don’t sign up to our newsletters or marketing activity.
If you have signed up by mistake, or you have decided you no longer wish to receive updates from us, then you can email us at dataprotection@kallysleep.co.uk and we will update our information.
I would like to leave a review about this pillow, how do I do that?
Great news! We love to hear feedback from our customers and to make it easy for you we have partnered up with Feefo.
This allows genuine, verified reviews that customers can leave based on their experiences using the product and the service provided. You should receive a Feefo feedback request 7 days after you’ve placed your order.
Why should I buy the Kally pillow?
The Kally Pillow has been designed in conjunction with leading chiropractors and sleep doctors to bring you a pillow which not only enhances and enriches your sleep, but has been proven to reduce aches and pains.
These aches and pains can be associated with poor sleep posture and stress. The pillow provides crucial support for your neck, back, hips and stomach, relieving pressure on these sensitive areas.
It is designed to help you sleep better and deeper for longer. If you are browsing sleep FAQs before buying, this answer highlights the main product benefits.
Sleep FAQs: Where do I put my discount code?
On the Cart page, there is a box called Coupon code at the bottom of the page on mobile OR in the bottom right on the desktop. Simply add your valid code and click “Apply”.
Please note that most voucher codes cannot be applied to products which are on sale. Our sleep FAQs aim to keep checkout questions simple.
If you are looking through faqs before placing an order, this page brings the most common answers together in one place. It is intended to save time and reduce confusion.
Some customers also browse sleep FAQs while comparing delivery, returns and product information. That can be especially helpful when shopping for better sleep or support related to insomnia.
We have kept these sleep FAQs clear and concise so you can find the answer you need quickly. If your question is not covered here, you can contact the team for further support.
What Are the Common Causes of Sleep Problems?
Understanding sleep FAQ's begins with identifying common causes of sleep issues. Many adults face challenges like stress, poor sleep environments, and inconsistent sleep schedules. Other factors include caffeine intake, lifestyle habits, and medical conditions such as sleep apnea or restless leg syndrome. These causes disrupt the natural sleep cycle, leading to daytime fatigue and decreased productivity. Recognizing these causes is a key step in improving sleep quality and overall health, allowing you to take targeted action towards better sleep habits.
How Much Sleep Do Adults Really Need?
One of the most frequently addressed sleep FAQ's is the ideal sleep duration. Experts recommend that most adults aim for 7 to 9 hours of sleep per night to maintain optimal physical and mental health. Sleep needs can vary based on age, lifestyle, and individual health conditions. Consistently getting less than the recommended hours can lead to serious issues like weakened immunity and cognitive decline. Prioritizing sufficient sleep can significantly improve mood, alertness, and long-term wellbeing.
What Tips Can Help Improve Sleep Quality?
Responding to sleep FAQ's often involves offering actionable tips. To enhance sleep quality, maintain a consistent bedtime routine and create a relaxing environment free from noise and light distractions. Avoid electronic devices at least an hour before sleeping as blue light can interfere with melatonin production. Additionally, limit caffeine and heavy meals in the evening. Regular exercise and stress management techniques, such as meditation, also support better sleep. Implementing these habits promotes faster sleep onset and deeper, more restorative rest.
What Is the Ideal Amount of Sleep for Adults?
One of the most frequent sleep FAQ's is about how much rest adults need. Generally, adults should aim for 7 to 9 hours of sleep each night to maintain optimal health. Getting enough sleep helps improve memory, mood, and immune function. Consistently sleeping less than 6 hours can increase the risk of various health problems, including heart disease and cognitive decline. Individual needs may vary depending on lifestyle and health factors, but prioritizing quality sleep is essential for overall well-being.
How Can I Improve My Sleep Quality?
Improving sleep quality is a common concern found in many sleep FAQ's. Good sleep hygiene practices can make a significant difference. This includes maintaining a regular sleep schedule, creating a comfortable sleeping environment, and limiting exposure to screens before bed. Avoiding caffeine and heavy meals in the evening also helps. Relaxation techniques like meditation or deep breathing can reduce stress, promoting uninterrupted sleep and better rest each night.
What Are the Signs of Sleep Disorders?
Many sleep FAQ's involve recognizing symptoms of potential sleep disorders. Common signs include excessive daytime sleepiness, loud snoring, frequent awakenings, and difficulty falling asleep. Sleep apnea, insomnia, and restless leg syndrome are examples of disorders that affect overall health and daytime function. If you experience persistent sleep problems, consulting a healthcare professional is advised. Early diagnosis and treatment can greatly improve sleep quality and daily well-being.