Frequently Asked Questions


Why should I buy the Kally Pillow?

The Kally Pillow has been designed in conjunction with leading chiropractors and sleep doctors to bring you a pillow which not only enhances and enriches your sleep, but has been proven to reduce aches and pains (associated with poor sleep posture and stress) by providing crucial support for your neck, back, hips and stomach relieving pressure on these sensitive areas, helping you sleep better and deeper for longer.

Here are just a few features of the Kally Pillow:

  • One size fits all
  • Can be rolled away and stored easily
  • Ergonomically designed to shape to your body
  • Extra supportive filling takes pressure off all key body parts
  • Breathable super-soft (re-washable) pillow cover for maximum comfort
  • A sleep experience like no other!
  • Incredibly affordable
How firm is the pillow?

The pillow is firm enough to be able to support your body but without losing that very important comforting feeling.

Does it come with a pillow case?

Yes, all pillows include a pillow case in a colour of your choice.

How do you use the pillow?

Whilst laying on your side, place the pillow between your knees and your elbows and under your head for support.

Can we request more colours?

The pillow currently comes in 5 colours:

  • White
  • Heathered Grey
  • Burnished Lilac
  • Stone Blue
  • Desert Sage

If there are any colours that you would like, we are always looking for feedback from our customers for product development.

Can I purchase extra pillow cases?

We don’t currently sell pillow cases separately to purchase but we will be in the near future, so make sure you visit us again or sign up to our newsletter to be notified when they arrive.

What stores sell Kally Pillow?

We aren’t currently in store, only online for now.

Do you make customised pillows?

We don’t currently make customised pillows but we are always keen to hear feedback to help us with future production. Get in contact here.

Who is the Kally Pillow is suitable for?

How much room will the pillow need to take on my bed?

The dimensions of the pillow are 160cm in length by 35cm wide and approximately 17cm high.

Is this pillow suitable for male and females of all ages?

Yes, the Kally Pillow is suitable for both males and females from aged 7 years upwards who want a better nights sleep!

What kind of sleeper is this pillow designed for?

Kally Pillow is designed for all kinds of people from mums to be, poor sleepers and anyone suffering from aches and pains. It’s main use is for side sleepers and to encourage back and front sleepers to adopt a side sleeping position.

Will this pillow help with back pain?

Yes, the Kally Pillow has been created with leading Harley Street sleep practitioners, the shape and feel of this adaptive pillow takes the pressure off of your legs, neck, stomach and features a super-soft and breathable cover. The Hollowfibre filling is designed to mould to your body shape while providing crucial support for your head, neck and spine, promoting improved breathing, reducing risk of sleep-related injury and encouraging a comfortable and deep sleep.

Can this pillow be used post surgery?

We would always advise you to consult your doctor on what’s best for your recovery when it comes to post surgery.

Does it help support pregnant women?

Yes the Kally Pillow can help to support you and your bump whilst sleeping.

Can it be used whilst breastfeeding?

Yes, the Kally Pillow has multiple uses one of them being to support the baby and reduce the pressure on your arms whilst breastfeeding.

Can this pillow help me after a C-Section?

We would always advise you to consult with your doctor about using the Kally Pillow before purchasing.

Will this pillow help with snoring?

By sleeping on your side this can help to relieve snoring and with the support from Kally Pillow it can help to maintain sleeping on your side.

Is it suitable for children?

Yes, this product is suitable for children aged from 7 upwards.

What is the Kally Pillow made of?

What are the dimensions and weight of the pillow?

Size – 160cm x 35cm
Weight – 1.8kg

Is the pillow hypoallergenic?

Yes, the pillow is hypoallergenic. It has received certification from Intertek confirming that this is a safe and stable product.

What material is your pillow covers made of?

The Kally Pillow contains a hollowfibre filling encased in a breathable polycotton material.

What material is the pillow case made from?

The pillow encasing is made of polycotton which contains a hollowfibre filling. The pillow case cover is made of Viscose Elastane, a breathable Jersey material which is considered eco-friendly.

Where is the pillow made?

The pillow is made in the UK.

Pillow care

My pillow has gone lumpy, why is that and how can I fix it?

Sometimes this can happen when the pressure is applied on the same points of the pillow, therefore to help prevent this from happening try turning over the pillow from top to bottom or rotating sides. Daily plumping and fluffing of the pillow will also help to level out the hollowfibre filling.

Can I machine wash the pillow?

Yes, the pillow can be machine washed at 40°c.

How long should I leave it to make sure it fully dry and use again?

It should take up to 4-6 hours to dry naturally in a warm environment, it’s recommended to try and avoid tumble drying where possible.

Can I use any detergent to wash it with, without damaging the fabric inside?

You can use a liquid detergent but you should use about a third of the normal amount.

What are the recommended washing instructions for the pillow case?

We would recommend you wash the pillow case at a low temperature or selecting a delicate cycle on a machine wash. You should also wash with similar colours to avoid colours transferring.

Can I tumble dry the pillow case?

It’s advised not to tumble dry the pillow case to avoid the pillow case shrinking.

How often should I wash my pillow?

This is down to personal preference but we would recommend washing the pillow every 3-6 months.

How often should I clean the pillow case?

We recommend you wash the pillow case 1-2 times a week or even every other day depending on your skin but it is completely down to personal preference.

Do they meet fire safety regulations?

Yes, the pillow meets Source 2 regulations of fire safety.

Delivery, returns and refunds

How does it arrive on delivery?

The Kally Pillow will be rolled up and neatly secured with ribbon, it will arrive in a 35cm x 35cm box.

Can I have it sent as a gift to someone else, which means changing address?

Yes, this can be done by selecting a different shipping address.

How many pillows are packed in a box?

There will be one pillow per box so if you happen to buy more than one you will receive them in individual boxes.

Can I return the pillow if I’m not satisfied?

Yes, we offer a 14 day sleep trial to ensure you are completely happy with your Kally Pillow.

Will it go back on the card I purchased it with?

Yes, the payment will automatically be transferred back to the card you purchased the pillow with.

How long with my refund take?

Refunds can vary depending on your bank but it should take between 5-10 working days.

What is your customer service telephone number?

You can always call us on 0207 499 6209 and somebody will be happy to help.

More about our company

How long have you been trading for?

We are a new company working with established doctors and chiropractors to bring you best Sleep Solutions.

Are you based in the UK?

Yes we are based in central London.

I don't want any marketing emails how do I make sure this won't happen?

No problem, if you don’t want to be contacted by us then please leave all checkboxes at checkout empty this will ensure you don’t sign up to our newsletters or marketing activity. If you have signed up by mistake or you have decided you no longer wish to receive updates from us then you can email us at and we will update our information.

I would like to give leave a review about this pillow, how can I do this?

Great news! We love to hear feedback from our customers and to make it easy for you we have partnered up with Feefo. This allows genuine, verified reviews that customers can leave based on their experiences using the product and the service provided.

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All of our products benefit from Kally Cool technology. There is nothing better than the cool side of the pillow, and all materials used in our pillows and pillow covers are tested for maximum breathability to make sure you don’t overheat during the night.