For support please reach out via online chat, email or phone 020 7499 6209 (9am-5pm)

Delivery and returns

Delivery

 

All UK orders are delivered by Amazon Shipping.

There may be some delays to orders due to intermittent COVID-19 issues but we will let you know if this could affect your order.

The option for Next Working Day delivery is only available to select before midday, as after that time we cannot guarantee that it will arrive next day.

Please see the following areas we currently deliver to:

UK & Northern Ireland logo_uk
Orders over £39:
Standard delivery 2-3 working days (tracked)
FREE
Next working day (tracked)
England
£3.95
Orders under £39:
Standard delivery 2-3 working days (tracked)
£2.95
Ireland logo_Ireland
Orders over £39:
Standard delivery 2-3 working days (tracked)
FREE
Orders under £39:
Standard delivery 2-3 working days (tracked)
£2.95
Europe logo_Europe
All orders
Standard delivery 3-5 working days (tracked)
£8.50

 

Returns

Due to the current lockdown restrictions on movement caused by the COVID-19 pandemic, we have extended our usual 14-night sleep trial until such time that the lockdown is lifted. As we consider staying at home a priority, we would rather you trial our products for longer than take any unnecessary health risks returning it to us.

Once it is deemed safe by the government, we shall be once again be accepting and processing returns of orders made within the lockdown period.

We hope this does not inconvenience you, and if you would like any further information about this please email us at hello@kallysleep.co.uk and we’ll be happy to help.

The return of goods is at your own cost.