Happy Halloween | 20% off everything | Use code TREAT20

Delivery and returns

Delivery

Orders are being processed and delivered on time as normal.

Dependant on your shipping method and location, orders will be delivered by Hermes or DPD.

Please be aware that customers from the Republic of Ireland will be required to pay Irish VAT & associated fees before delivery can be completed. Customers will be contacted by DHL via a text message in order to process payment. 

Please see the following areas we currently deliver to:

UK & Northern Ireland logo_uk
Orders over £39:
Standard delivery 2-3 working days (tracked)
FREE
Next working day (tracked)
England
£4.95
Orders under £39:
Standard delivery 2-3 working days (tracked)
£2.95
Ireland logo_Ireland
Orders over £39:
Standard delivery 2-3 working days (tracked)
FREE
Orders under £39:
Standard delivery 2-3 working days (tracked)
£2.95
Europe logo_Europe
Unfortunately we are currently not able to ship to European destinations besides Ireland.

 

Returns

We want you to feel absolutely confident when purchasing our products from Kally Sleep, so we are offering you a 14-night sleep trial to help you decide if it’s right for you. If for any reason you aren’t completely satisfied with the product and are within the 14 night trial period, please follow the return instructions below.

For hygiene reasons, we aren’t able to resell any used products that are returned to us. Instead, we have partnered with a charity called Marylebone Project who provide accommodation and support to women who are homeless or are in desperate need of short-term accommodation.

Return Instructions

  1. Send the items you want to return to Marylebone Project, Bradbury House, 1-5 Cosway Street, London NW1 5NR. The return of goods will be at your own cost.
  2. Write or print out your order number and place this inside your parcel. Without this, we won’t know which order the return belongs to.
  3. Once Marylebone Project informs us that they’ve received your return, we’ll process your refund.
  4. If you have not received your refund within 14 days of returning your item, please email us at hello@kallysleep.co.uk