For support please reach out via online chat, email or phone 020 7499 6209 (Mon-Fri 9am-5pm)

Delivery and returns

Delivery

 

All UK orders are delivered by Amazon Shipping.

The option for Next Working Day delivery is only available to select before midday, as after that time we cannot guarantee that it will arrive next day.

Please see the following areas we currently deliver to:

UK & Northern Ireland logo_uk
Orders over £39:
Standard delivery 2-3 working days (tracked)
FREE
Next working day (tracked)
England
£3.95
Orders under £39:
Standard delivery 2-3 working days (tracked)
£2.95
Ireland logo_Ireland
Orders over £39:
Standard delivery 2-3 working days (tracked)
FREE
Orders under £39:
Standard delivery 2-3 working days (tracked)
£2.95
Europe logo_Europe
All orders
Standard delivery 3-5 working days (tracked)
£8.50

 

Returns

 

We want you to feel absolutely confident when purchasing our products from Kally Sleep, so we are offering you a 14-night sleep trial to help you decide if it’s right for you. If for any reason you aren’t completely satisfied with the product and are within the 14 night trial period, please follow the return instructions below.

For hygiene reasons, we aren’t able to resell any used products that are returned to us. Instead, we have partnered with a charity called Marylebone Project who provide accommodation and support to women who are homeless or are in desperate need of short-term accommodation.

Return Instructions

  1. Send the items you want to return to Marylebone Project, Bradbury House, 1-5 Cosway Street, London NW1 5NR. The return of goods will be at your own cost.
  2. Write or print out your order number and place this inside your parcel. Without this, we won’t know which order the return belongs to.
  3. Once Marylebone Project informs us that they’ve received your return, we’ll process your refund.
  4. If you have not received your refund within 14 days of returning your item, please email us at hello@kallysleep.co.uk